BE PART OF OUR TEAM

The Brewster Royal Hotel is known for its golden standard of service, and a huge part of that is the people at the heart of our hotel. To find out more about working as part of the Walwick Estate team apply for one of our vacancies today..

Housekeeper

Location: The Brewster Royal Hotel, with support provided at other group properties

Hourly Rate: £12.00 per hour plus tips and incentives

Position: Housekeeper, minimum 24 hour contract

Overview: The business is now in need of a Housekeeper to join our existing team. Working with the Head Housekeeper to deliver outstanding presentation of our rooms and suites, our public areas across The Brewster Royal Hotel.

As a Housekeeper you will be tasked with changing the linens on beds as well processing the cleaning of these in our in house laundry. Immaculate presentation of all areas of the Hotel is the passion of our housekeeping team.

Duties & Responsibilities:

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

• Assist with laundry when necessary..
• Advise of any stock items running low.
• Cleaning hotel public areas.
• Servicing guest bedrooms and bathrooms to the Matfen Hall standard.
• Engage positively with guests and represent the business well.
• Ensure guest requests are met – e.g extra bedding, pillows, cots.

Prerequisites:

• Report any maintenance issues to your line manager immediately..
• Communicate clearly and effectively..
• Ability to work in a team and take instruction..
• Flexibility to assist in all Housekeeping areas..
• Positive attitude and approach to work..
• Pride in maintaining standards
• Ensure all equipment used is used in-line with training.

Experience:
The ideal candidate will have 1+ years housekeeping experience within a luxury hotel setting.

contact:

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Hotel Receptionist

Location: The Brewster Royal Hotel, with support provided at other group properties

Hourly Rate: £12.00 per hour plus tips and incentives

Position: Housekeeper, minimum 24 hour contract

Overview: The business is now in need of a Receptionist to join our existing team. Working with the Head of Reception to deliver an outstanding welcome to our guests, be an efficient point of contact for throughout their stay and ensuring that they leave wanting to return. As a receptionist you will be the first point of welcome for our guests, before they arrive you will speak with them on the telephone as part of our pre arrival communications. As they pull into the car park you will welcome them and assist with their baggage. All of our guests are offered a welcome drink, the first objective is to make them feel at home, our information gathering should be done before the guests arrive.

Working with the Head of Reception to ensure that all relevant information is gathered on all guests and then shared with the relevant departments through creating notes on the booking systems and adding information to the daily logs..

Duties & Responsibilities:

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business..

• Daily administration work with particular reference to Guest special requests, food allergies and special occasion..
• To take part in the training sessions offered and departmental coaching..
• To ensure that postings are made on the correct day and that every transaction is charged before check-out..
• To prepare statistical information for other departments as instructed by the General Manage.
• To ensure any feedback is communicated to the General Manager..
• The ensure all guests receive a high level of service from check-in through to check-out..
• To operate the switchboard and emails to assist with guest queries.

Prerequisites: Taking pride in finding innovative solutions to the ever changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.

Education: Previous experience in a luxury Hotel setting, with focus on Reception or Guest Relations. Someone who has demonstrated and interest in career development through cross departmental training or management training..

Experience:
Previous experience in a luxury Hotel setting, with focus on Reception or Guest Relations. Someone who has demonstrated and interest in career development through cross departmental training or management training..

contact:

Email:

Spa Therapist

Location: The Brewster Royal Hotel, with support provided at other group properties

Hourly Rate: £13.00 per hour plus tips and incentives

Position: Spa Therapist, minimum 25 hour contract

Overview: The business is now in need of a Spa Therapist join our existing team. Working with the long standing team and Spa Director to deliver outstanding experiences for our guests and members. As a Spa Therapist you will welcome our guests to the spa ensuring that their experience starts from the moment they arrive, offering welcome drinks and making them feel at ease in preparation for their treatment.

Duties & Responsibilities:

• Ensure that all treatments are delivered following the protocols agreed by the product house and our Spa Director..
• Take every opportunity to add value to the guests experience with you through retailing the products that have formed part of the treatment and any others that the guest would benefit from.
• Work with the General Manager and Spa Director to resolve any operational challenges or guest feedback issues.
• Conduct yourself n a professional manner at all times with guests, members, staff and suppliers alike.
• Ensure immaculate presentation of the spa, changing rooms and treatment rooms..

Prerequisites:

• Ensure daily task sheets are completed to the required standards.
• Ensure treatment availability in maximised by daily preparations..
• Through training, have an in-depth awareness of products in order to give recommendations and achieve retail sales..
• Have a passion for the spa & leisure industry and be aware of industry trends and developments..
• Deliver spa treatments and services including Massage, Facials, Mani/Pedicure..
• Maintain equipment and products.
• Strive to meet customer requests, needs and expectations.
• Maintain a clean, comfortable and well-stocked treatment area.
• High levels of personal hygiene.
• mmaculate personal presentation.
• Work with the team to ensure a fair distribution of more strenuous treatments.
• Work with the Leisure facilities team to ensure that spa facilities are monitored, clean, tidy and comfortable.
• Work with the Hotel Reception team to ensure guests arrival experience is positive.
• Maintain client records.
• Positive attitude.

Education: Hold a Level 3 beauty therapy or equivalent qualification..

Experience:
The ideal candidate will have 1-2 years spa experience within a luxury hotel setting. Prior experience of Natura Bisse and Germaine de Cappucini products and protocols would be preferrable. Training will be provided...

contact:

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